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Advanced setups

This is the place to troubleshoot your Sonos hacks, advanced setups, and third party integrations. Be mindful of your products warranty, and that Sonos staff can't always assist in an official capacity here.

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  • 13,606 Replies
AjTrek1
AjTrek1
started this topic

Let's Talk Networking

HelloI’m a strong advocate of a healthy and stable network. Not just for the sake of enhancing Sonos enjoyment but also fundamentally. That...
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Corry P
Corry P
answered this question

Sonos and Mesh network

Hi @Bourney Welcome to the Sonos Community!I believe that system will work with your Sonos without issue, yes.Please note that when you add...
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ratty
ratty
answered this question

Two systems on one wifi network, with only one phone controller?

As you perhaps realise, one set of speakers would need to be factory reset and then set up afresh as a ‘new system’ while the other set is t...
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2131 Topics
garfieldairlines
garfieldairlines
posted in Advanced setups
UPnP not working with converted files

So, after this app debacle I’m on the hunt for technical solutions.The one that I found is that I use Symfonium ( https://symfonium.app ) and oh great it supports UPnP ! I can play my files in the FLAC format (16bit/44.1 kHz) without problems !But my music provider converts to OPUS 128kb/s for my smartphone because when I’m on the road… Roaming gets quickly expensive. I then get 48.0 kHz files that are then sent via UPnP to Sonos, just like FLAC.According to https://docs.sonos.com/docs/supported-audio-formats, 48 kHz is supported for Opus. But it doesn’t work. Bummer.But fear not I got one last card up my sleeve and it’s to transcode to MP3. So I’m trying MP3 320kb/s, in 44.1 kHz which again is supposed to work and… well, it doesn’t work.I tried another UPnP device it was working flawlessly, and it even works over Chromecast… But we can all dream about Chromecast on Sonos when I see Apple and AirPlay working without problems it really sucks using Android with Sonos… :(Any staff members

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Bucko2025Contributor I
posted in Advanced setups
Compatibility with Asus ZenWiFi XT9 - Asus Settings

Posting this in the hope it helps others.I recently an Asus XT9 Mesh to replace my Sky Router (FTTP) which frankly was the worst piece of kit I have ever had the misfortune to own! The connection to the ONT worked first time, once I had set the  protocol to Option 61. Then I experienced issues setting up Sonos on WiFi - missing product, random disconnects, App not connecting etc. My Blink Security system also experienced similar problems.After much help here and on other platforms the system is rock steady. No disconnects or other issues on either hardware. I now have 24 devices working flawlessly and the WAN connection is at full speed..These are my changed settings on the Asus XT9:WirelessGeneralAirtime Fairness – ‘Off’Smart Connect = ‘Off’Authentication = WPA/WPA2 PersonalWPA Encryption = TKIP+AES ProfessionalRoaming Assistant – ‘Disabled’Disable WMM APSDWiFi Channel changed from Auto to Channel 6 AIProtectionAiProtection =On, but UPnP is Enabled. Adaptive QoSAdaptive QoS – Disable

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ber0604Contributor I
asked in Advanced setups
Firewall rules

Hello Sonos fans,I have some Sonos devices (Arc, Sub, 2x Era 300) connected to a “multimedia” vlan grouping also my connected TV, a Nintendo console, a Bose speaker etc. All these devices can access directly to Internet and they can be reached by Internet (music streaming...). They can see each other on this vlan.Laptops, smartphones, ipad are connected on an another vlan “home”.By default, traffic inter vlan is blocked. Which ports should be opened between the home and multimedia VLANs for managing Sonos speakers from the home VLAN and in which direction (home to multimedia and multimedia to home)?Additional information: my network is managed with an Ubiquiti UDM SE.Thank you in advance for your help.

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controlav
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MarcLichtenfieldContributor I
asked in Advanced setups
upgrade from Arc to Arc Ultra

I currently have a Sonos system consisting of Arc, Gen 3 Bass, and (2) ERA 300 speakers. I am interested in up grading the Arc to a Arc Ultra. The problem I have is the horror stories of individuals that have done this is people had to do factory resets on the other speakers and True Play sound calibration does not work. This is beyond my abilities. I talked to Best Buy and basically told me there are no guaranties this is going to work. What I'm afraid of is to buy the upgrade and end up with a system that does not work, even putting the original back in place. I even want the the ACE headphones added during this process. I have no problem paying someone to do the work, but finding someone that will guaranty it will work is impossible. Any idea of what I can do to guaranty the upgrade and have peace of mind. I live inn Middletown Delaware 19709.

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AjTrek1
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User592998Contributor I
posted in Advanced setups
Recommendations needed for Sonos set-up on mesh WiFi network

Hi, I moved to a new place last year, a two-storey apartment. Since then (and maybe also linked to the big Sonos update), I’m experiencing quite some issues with my Sonos installation.It got so bad that I thought I’d buy two additional Era 100 speakers to replace my Play:1 and a One SL, but in fact this doesn’t have seemed to make a difference (so meanwhile I just added them as extra speakers - but that wasn't the intention of course).The issues I’m experiencing: Sonos App performing badly (devices randomly not showing up, speakers working but some not allowing to manage the volume, songs playing 10-15 seconds after having selected them, sometimes the app just keeps loading the devices infinitely without showing any, ...) Speakers marked as “offline” while they are online “Can’t connect to Sonos” when opening the app Grouping the audio from the TV on the Playbar with other speakers is more or less impossible, the sound is stuttered 100% of the time, making it very unpleasant to listen

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Saul packhamContributor I
posted in Advanced setups
NEW TV AND SONOS BEAM

Iv just purchased a new tv (Hisense 75u8qua) and Sonos beam.  Had the beam connected to old tv last night and all worked fine.  New tv arrived and have set up, missing sound from some tv shows.  Trying to watch lioness and can only hear the background noise and no dialogue.plugged in using Arc hdmi, used the supplied HDMI cord etc.  cannot get it to work.  

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MagnusegeContributor I
asked in Advanced setups
laser party lights for sonos

I have a full sonos setup with sonos sub playbar and the other small speakers, i just ordered a laser light for partys but i did some research and found out sonos does not have any way to connect to DMX? Does anyone have any other suggestions/ recommendations/solutions??  can i forexample connect to my sonos system on s pc and run a dmx cable from the pc to the laser?

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mark bAvid Contributor I
asked in Advanced setups
Importing music

HelloCan someone help me please I have been battling Sonos for the last six months when I first introduced arc sound bar my old solar system freaked out and crashed everywhere after battling with Sonos I have upgraded my whole system to 300 and 100 and a sub 4now the equipment is all new what I have noticed is my problemI have a western digital my iCloud that has had all my music on there previously and worked fine on my network now since I've upgraded the playlist have MP3s added into it now which do not apply I can't understand itI have re-imported all my music back into iTunes then converted over to the western digital cloud then done the conversion of the addresses of the music for Sonos to find but I am still picking up MP3s in the system which will not play can anyone advise me pleaseI have re-imported all my music back into iTunes then converted over to the western digital cloud then done the conversion of the addresses of the music for Sonos to find but I am still picking up MP

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Sotiris C.
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olemykleContributor I
asked in Advanced setups
«volume limit» through api

Is it already on the list of future enhancements to allow the «volume limit» setting to be changed through the api? This is something I would really like to see….. 😀

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controlav
AjTrek1
AjTrek1
posted in Advanced setups
Let's Talk Networking

HelloI’m a strong advocate of a healthy and stable network. Not just for the sake of enhancing Sonos enjoyment but also fundamentally. That said I thought it might be helpful (for some) to talk about networking. Not as a tutorial; but from an informational point of view. Also, know that the information presented is rudimentary and not intended to cover every aspect of the subject matter.  So, let’s begin…Internet Service Provider (ISP) Router vs Personal RouterIf you are network savvy whenever possible use your own router instead of the one supplied by your ISP. You’ll have greater flexibility and control over settings. As most ISP’s supply a combo Router/Modem box; when using your own router be sure to set the ISP’s provided Router Side of their box to Bridge Mode. This will eliminate a conflict of two Wi-Fi networks in your home.Network TypesTraditional: Consists of a Modem and Router either as separates or as a combined box. Mesh: Consists of a Router and one or more Satellites. Typ

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AlwaysJammin
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FredCrunchyContributor I
posted in Advanced setups
Sonos App on IoS or MacOS

Hello team,I appreciate the recent great improvements in the app thanks! Something more?Another improvement to make easier us would be the possibility to sort /ranke the order of the systems in the system panel. Today, the first one shown is the one I use less often…thanks again

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VivaTerlinguaAvid Contributor I
asked in Advanced setups
Sonos Amp settings with third party sub amp

I have a home theater setting with front in wall speakers powered by a sonos amp and rear ceiling speakers powered by a second sonos amp.  I also have a Definitive Technologies in wall subwoofer powered by a Definitive Technologies SubAmp 600 getting it’s signal from the Sonos Amp.  The SubAmp 600 has knobs to control volume, crossover frequency, and phase.  The Sonos app has controls to control volume, crossover frequency, and phase.  My question is, which one of these should I be use to set these parameters?  What should the other one be set at it?  

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alsofrustratedContributor I
asked in Advanced setups
Staying On, and Re-establishing connection with WiFi Network

I am having a hell of time reconnecting my Sonos One to my WiFi network.  Just when I think I’ve found the secret sequence of steps (and I’ve documented them for myself and AWAYS requires a factory reset and setting up a New System), those steps no longer work and now I’m getting an error message I’ve never seen before (“Your Sonos has been connected to the network but may not show up...”).  What the heck is that?  I can forget about connecting this product to Spotify now.   Come one, guys.  I need a much more repeatable process from you.  Oh, yeah.  One other thing.  Why is the speaker unexpectedly dropping off my WiFi to begin with.  With this new error message I can’t seem to get it back on to where it matters...so I guess the question isn’t relevant.  If this product is too old to support Spotify on a WiFi network, let me know….and if you can guarantee that it will.

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Airgetlam
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Even SundalContributor I
asked in Advanced setups
Sonos connected to tv and projector

Hi!Im about to build my own home cinema, but i have a question.Im bying a projector screen that is mounted in the ceiling, and a tv on the wall, so i will connect the Sonos Arc Ultra to the Tv and Projector at the same time. Is it possible to conect the Arc to the TV with the optical input, and the HDMI Earc to the projector?I know that the optical input only can deliver 5.1, and the projector will have HDMI earc for the full ATMOS. Thanks! 

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c&jContributor I
asked in Advanced setups
Connection via wifi

We have a site wifi setup at a caravan park.We have a Play 5 Gen1.All working with Sonos S1 app.Site internet and wifi has gone offline before and sonos network recovered OK.This time S1 app not connecting.Router reset (many times).Ended up performing reset on Play 5 and attempting to set up as a new system.All goes well until it sets up the sonos network.When I return to enter the local network details, the sonos app locates many other routers but not mine.So I type in details manually.It keeps telling me it can't verify the password for the router or that the router password is wrong.Been through this setup process repeatedly a few times with same result.Password is 100% correct.Two TV, two iPhones and apple laptops all connected to router - no issues.Any help on this would be seriously appreciated. 

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chewbacca2607Contributor I
asked in Advanced setups
Connect Playbase with Broken WiFi Module via Daisy Chaining?

I found a Playbase with a broken Wi-Fi module on eBay for cheap. The seller says it still works fine over Ethernet.Unfortunately, my Wi-Fi router is in a different room and I don’t have any access points to extend the signal. However, I have a Play:3 located near where the Playbase would go. Would it be possible to daisy-chain the Playbase to the Play:3 via Ethernet so it can join my system?Thanks in advance!

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Corry P
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MG1214Avid Contributor I
asked in Advanced setups
Help with HiFi Cast Please and thank you

Hi, thanks in advance for any help or suggestions. I have been using HiFi Cast for more than a year with no issues at all. It was able to play to Sonos media renderer and all of my Sonos speakers played perfectly.It seems that in the last few weeks (not sure exactly when) that something changed. Now HiFi Cast will only play to one room at a time. Here is the odd behavior that I can't seem to get past. In HiFi Cast if I go under connected devices it displays all of my Sonos speakers, but only one speaker can be selected at a time. If I try to select something different it exits the connected devices screen and kicks me back out. If I then return to connected devices screen it will have made the change, but again just the one room is selected. I am unable to open the settings for each connected device although I see the gear icon beside each Sonos room.I have the following rooms in Sonos: Arc Group which has the Arc, a pair of Sub 3 and a pair of Fives.I have another room called Sides wh

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TeleCaro
TeleCaroContributor I
asked in Advanced setups
Anmeldung

Hallo ihr lieben, ich kann mich in meiner Sonos App nicht anmelden mein Xiaomi fliegt direkt wieder raus. Hab alles versucht! Ich habe einen eigenen Handyladen, also am Gerät liegt es nicht, ich habe auch ein Samsung Gerät getestet, geht auch nicht.  Hat Sonos derzeit Probleme? Danke euch. Liebe Grüße Caroline

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Kim LindholmContributor I
asked in Advanced setups
Issues with Spotify Connect on Sonos Speakers

I am experiencing issues with Spotify Connect on my Sonos speakers, and I would like your assistance in resolving the problem. Below are the details:Problem DescriptionI can successfully play music on my Google Nest devices using Spotify Connect. However, when I try to play music on my Sonos speakers, nothing happens. On my computer, the Sonos app works as expected, and I can control the speakers. However, I cannot use Spotify Connect to play music even from the Spotify desktop app. Interestingly, when I tested Spotify Connect with my Sonos speakers at a different location using my phone, it worked perfectly. This suggests the issue may be related to my home network setup.My SetupRouter: ASUS RT-AX5400 All devices (Sonos, phone, and computer) are on the same network. Both the Spotify and Sonos apps are up to date.Troubleshooting Steps Already TriedRestarting all devices, including my router, speakers, phone, and computer. Ensuring all devices are connected to the same Wi-Fi network. Te

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John NYCContributor I
posted in Advanced setups
Sonos should make an HD Radio

Sonos should make an HD radio that picks up AM/FM signals and it should work with their speakers obviously. The AM/FM home receivers that they have on the HD website are nowhere near as good as Sonos.   It won’t let me paste a link into here but the website of the current receivers is HDRadio.com and then click get a radio and then home radio.   Sonos can easily make this. 

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melvimbe
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dzik0nContributor II
posted in Advanced setups
Orei HDA-927 or Feintech VAX01202?

Hello.My setup:Philips 65OLED855/12 (4x ARC, 0x eARC). TV Supports Dolby Atmos/Vision by itself.Connected devices:PS5Nintendo SwitchApple TV 4K+Ethernet 128GB (3rd Gen)Sonos Arc Ultra.Will Orei HDA-927 or Feintech VAX01202 work for Apple TV Atmos content? I don’t need Dolby Atmos for gaming. I only want it for movies. For now, I need to use PCM output, otherwise I get lip sync lag. I followed every other adivice (resetting all devices, setting passthrough etc) and I want to buy something that is cheaper than HD Fury.I know that Orei HDA-935 works, but I don’t need 3 outputs I suppose.

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Gary StevensContributor I
asked in Advanced setups
unsecured network

I have a new Beam Gen 2, Sub mini and Era 100. I live in a Care Home and we have an unsecured WiFi network. When setting up the Beam, the process wants me to enter the WiFi password but the network doesn’t have one as it is unsecured. I leave the password field blank and press “continue” but the next message states that it is unable to continue the process.  The help desk says that Sonos equipment only connects to secured networks but I have read on the Sonos website that’s Sonos equipment can connect to unsecured networks. Can anyone advise me of how to complete the setup process. Thank you 

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dryline42Contributor I
asked in Advanced setups
Whole house setup

Can you use two Ports in the same system? Used a Port last summer to sync inside music with outside speakers using a designated receiver. Remodeled basement over the winter and connected current Port to basement system and want to keep it as part of that setup. Spring is coming and we will soon need to set up outdoors. Want to use another Port (with its own designated receiver) to stream the same music in the house outdoors. Will two Ports work together to play same music inside, upstairs, downstairs, and outside? Appreciate any feedback on this setup.

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buzz
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SilentissContributor I
posted in Advanced setups
reglage equalizer sub sur tous les systèmes

Est il possible de synchroniser les réglages son sur tous les systèmes en un réglage ?

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Airgetlam
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AESWAAContributor I
posted in Advanced setups
the Sonos Era100 floor stands

Recently purchased a set of ERA100 floor stands but had a real issue with the build. The kit comes with four M5 long screws that were too long to fit securely through the base and into the poles. My build issues continued when one screw got stuck and I had to drill it out and retap the pole with an m6 thread. I cut about a quarter inch of the other 3 long bolts and that did the trick. Good secure fixture top and bottom. The issue as I see it is either the build needs shorter M5 screws or longer threaded receptacles in the poles. My advice would be make sure the long screws go all the way into the poles before you start the build. 

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106rallye
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